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Returns Policy
Damaged Items
If you receive a damaged or defective item, contact us within 30-days of your delivery. Please send
use an email to info@bellandloganseries.com and provide us with the order number from your
original confirmation email. We will make every reasonable effort to assist you with your return. We
will either exchange your item or provide you with a full refund.
Exchanging your Item
If for any reason you are not totally happy with your purchase, and you would like an exchange.
Please send us an email to info@bellandloganseries.com with your order number and request an
exchange. Please pack the item(s) securely in the original product packaging, if possible. Please
enclose your order number and your name in the package, all items must be returned in good
condition to ensure exchange.
If a clothing item is visibly worn or washed when returned, we reserve the right to apply a 50%
restocking fee or refuse refund.
Refunds (if applicable)
Refunds are issued in the original method of payment used on an order in the event an order is
cancelled, or the item is damaged.
For Returns: we issue refunds in the form of an E-Gift Card to be used on future purchases. E-Gift
Cards can be treated just like cash on our online store.
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the refund to get
back into your account, depending on your bank.
Shipping
We do not provide pre-paid return labels; you will be responsible for covering the shipping costs to
return your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted
from your refund.
Depending on where you live, and the shipping method and carrier selected, your return package
may take several days to reach us. If you are shipping an item, you should consider using a trackable
shipping service or purchasing shipping insurance. We do not guarantee that we will receive your
returned item.
If you have any questions or concerns regarding refunds, please email us at
info@bellandloganseries.com, will be more than happy to assist.